Can I buy a ticket for myself with another person’s credit card and attend the Festival?
Yes, it is important that during the purchase, you indicate the name of the person who will pick up the tickets and attend the Festival.
Can I just buy the “Camping” ticket?
No, you can’t. The entrance to the Camping is only valid if accompanied by a “Festival only” ticket.
Do I pay shipping costs?
No, the “pack” costs 18 euro, shipping included.
I bought a ticket “Festival Only” on your site and now want to add “Camping”, what should I do?
Tickets purchased in advance sales can not be changed, but you can add “Camping” for the same price, directly at the Festival Ticket Office at the entrance.
I changed my mind about the selected days in my mini-pack, what should I do?
Send an e-mail to shop@rototom.com
I lost the coupon, what I can do?
Send an e-mail to shop@rototom.com, stating your name, surname and e-mail address used during the purchase. In any case, if you show us your ID you can pick up the T-shirt.
I lost the e-mail confirmation of purchase, what should I do?
Write an e-mail to shop@rototom.com including the details of your ticket (name and surname indicated in the purchase, e-mail used, type of ticket purchased and, if possible, the ID number of the ticket) and we’ll send you a copy of your ticket.
I would like to book a “Glamping” tent in the Campsite, what must I do?
First of all you must have a “Festival + Camping” ticket and then you must book your tent on the The Glamping Company website.
The days of the mini-packs must be consecutive?
Yes, you can not select days independently.
We are a group of 4 people with 1 Camper, what types of tickets should we buy?
Each of the 4 people must buy a ticket “Festival + Camping” and only 1 of them must also buy a “Camper” ticket.
Why do you not send me the T-shirt?
The limited edition T-shirt will only be available during the festival and will not be for sale, it is reserved soley for coupon holders.
Can I make a fire in the campsite?
You are NOT allowed to enter the site with any kind of fire starting implements (stoves, bottles, camping gas …). These items will be confiscated by security at the entrance to the camp site and exchanged for a ticket so they can be retrieved upon exit.
There are 2 zones prepared so that the “inhabitants” of the camping area can take their things to cook their own food, taking into account that is forbidden to light fires in the whole area.
There are 2 zones prepared so that the “inhabitants” of the camping area can take their things to cook their own food, taking into account that is forbidden to light fires in the whole area.