FAQ

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The festival has an accreditation window designated especially for serving people with disabilities and or reduced mobility. The entrance is free to all the disabled suffering from serious motor disabilities (who do not walk and make use of a wheelchair), to all the blind people, the deaf people and to the people suffering from serious psychological handicaps. Free entry is also provided for one helper, if needed. The helper will receive just one bracelet, which will not be transferable and will be allowed to stay inside the Festival venue for as long as the aided person is there.

Is there an entrance for the disabled?

The festival has an accreditation window designated especially for serving people with disabilities and or reduced mobility. The entrance is free to all the disabled suffering from serious motor disabilities (who do not walk and make use of a wheelchair), to all the blind people, the deaf people and to the people suffering from serious psychological handicaps. Free entry is also provided for one helper, if needed. The helper will receive just one bracelet, which will not be transferable and will be allowed to stay inside the Festival venue for as long as the aided person is there.

The Festival Ticket Office opens at 13:00. The venue opens each day at 14.00 and closes at 06.00 the following day. The campsite is open 24 hours a day. To access the campsite it is necessary to have the Festival+Camping bracelet.

What are the festival’s opening hours?

The Festival Ticket Office opens at 13:00. The venue opens each day at 14.00 and closes at 06.00 the following day. The campsite is open 24 hours a day. To access the campsite it is necessary to have the Festival+Camping bracelet.

So you can leave your valuables in a safe place and relax in the festival, there is a locker room at the the campsite. Book now

Will there be lockers to keep belongings?

So you can leave your valuables in a safe place and relax in the festival, there is a locker room at the the campsite. Book now

No, the booking of a plot in the Campsite is optional; it is an optional extra that we offer that allows you to ensure a place to pitch you tent on arrival. This service is only available to people with a 7-days ticket.

I bought a Festival+Camping ticket, do I also have to buy/book a plot?

No, the booking of a plot in the Campsite is optional; it is an optional extra that we offer that allows you to ensure a place to pitch you tent on arrival. This service is only available to people with a 7-days ticket.

The InfoPoint at the ticket office will be open from 10.00 to 02.00, the InfoPoint in the venue stays open from 14.00 to 04.00, and the InfoPoint in the campsite is open 24 hours a day.

When is the InfoPoint open?

The InfoPoint at the ticket office will be open from 10.00 to 02.00, the InfoPoint in the venue stays open from 14.00 to 04.00, and the InfoPoint in the campsite is open 24 hours a day.

You must add it during the festival ticket purchase process. If you already have your ticket you can modify it here.

I would like to reserve a “Glamping” tent at the campsite, what should I do?

You must add it during the festival ticket purchase process. If you already have your ticket you can modify it here.

You must bring your own cooking utensils the collective cooking areas are prepared so that the “inhabitants” of the camping area can take their things to cook their own food, taking into account that is forbidden to light fires in the whole festival area.

Do you have to bring your own cooking utensils?

You must bring your own cooking utensils the collective cooking areas are prepared so that the “inhabitants” of the camping area can take their things to cook their own food, taking into account that is forbidden to light fires in the whole festival area.

No, you can not. The days of Festival and Camping should be the same, so you should buy the “7 days Festival only”and “7 days Camping”

Can I buy, for example, an 7 day ticket “8 days Festival only ” and “4 days Camping”?

No, you can not. The days of Festival and Camping should be the same, so you should buy the “7 days Festival only"and "7 days Camping"

Tickets purchased in advance are not refundable: Entries may be transferred to third parties making a NAME CHANGE through our Online Ticketing System. You must click on “My Tickets” and make the changes you want. This operation will cost 10 euro if performed during the same phase of the advance sale as when the ticket was purchased. If the entry is assigned in a different phase of the advance sale, to the one in which it was purchased, then the difference in price compared to actual price period will need to be payed.

I have purchased a ticket on your site but I can not attend the festival, what I can do?

Tickets purchased in advance are not refundable: Entries may be transferred to third parties making a NAME CHANGE through our Online Ticketing System. You must click on "My Tickets" and make the changes you want. This operation will cost 10 euro if performed during the same phase of the advance sale as when the ticket was purchased. If the entry is assigned in a different phase of the advance sale, to the one in which it was purchased, then the difference in price compared to actual price period will need to be payed.

Yes, this service is also available to people with a mini-ticket.

I bought a MiniTicket+Camping ticket, can I also have to buy/book a plot?

Yes, this service is also available to people with a mini-ticket.

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