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In total there will be 220 open showers, 40 private showers, 155 toilets and 100 sinks spread throughout the campsite, there will also be facilities adapted for use by guests with disabilities.

All children under 16 must always be accompanied by their parents or legal guardians.
Minors between 16 and 18 years old who want access to the festival alone must have a permission slip signed by their parents or legal guardians.

Download the appropriate authorization and present it at the festival box office: minors <16 | minors 16-18

Leave your dog at home. We advise that you do NOT bring your dog to Sunsplash as access to both the festival area and all town beaches is not allowed. The only ones who can access the site will be small dogs (up to 8kg in weight).

Dogs trained to assist people with disabilities related to sight, hearing or reduced mobility Re permitted entry to the festival. Also allowed to enter are dogs trained to assist people with different pathologies such as diabetes, breathing problems, autism, etc. Those people who wish to enter the festival with a dog of this kind must present the animal’s relevant documentation that certifies their training, as well as the need for its presence.

We also do not allow the entry of breeds considered dangerous, such as: Akita, Rottweiler, Pit Bull, Doberman, Napolitan Mastiff, Japanese Tosa, Dogo Argentino, French Mastiff, Bullmastiff, Staffordshire, Canarian Molloser and Fila Brasileiro.

Yes, it is important that during the purchase, you indicate the name of the person who will pick up the tickets and attend the Festival.

No you cannot buy a ticket to only attend the Social Forum separately, you must have a festival ticket to attend the attend the Social Forum.

No, you can not. The days of Festival and Camping should be the same, so you should buy the “7 days Festival only”and “7 days Camping”

Yes there is an Infopoint in the ticket offices, another in a central location of the venue and a third in the campsite.

No, you can’t. The entrance to the Camping is only valid if accompanied by a “Festival only” ticket.

You are NOT allowed to enter the site with any kind of fire starting implements (stoves, bottles, camping gas …). These items will be confiscated by security at the entrance to the camp site and exchanged for a ticket so they can be retrieved upon exit.
There are 2 zones prepared so that the “inhabitants” of the camping area can take their things to cook their own food, taking into account that is forbidden to light fires in the whole area.

You are NOT allowed to enter the site with any kind of fire starting implements (stoves, bottles, camping gas …). These items will be confiscated by security at the entrance to the camp site and exchanged for a ticket so they can be retrieved upon exit. There are 2 zones prepared for cooking, with enough electric cookers for 40 people to be able to cook simultaneously and sinks for washing up, all of which are suitable for use by disabled persons.

To make your stay at the festival more comfortable there is a box in the campsite equipped with coin operated washers and dryers.

All children under 16 must always be accompanied by their parents or legal guardians.
Minors between 16 and 18 years old who want access to the festival alone must have a permission slip signed by their parents or legal guardians.

Download the appropriate authorization and present it at the festival box office: minors <16 | minors 16-18

Entry is free for all adults who have turned 65 by the day the festival starts.

There are 2 zones prepared for cooking, with enough electric cookers for 40 people to be able to cook simultaneously and sinks for washing up, all of which are suitable for use by disabled persons. These areas are prepared so that the “inhabitants” of the camping area can take their things to cook their own food, taking into account that is forbidden to light fires in the whole area.

You must bring your own cooking utensils the collective cooking areas are prepared so that the “inhabitants” of the camping area can take their things to cook their own food, taking into account that is forbidden to light fires in the whole festival area.

No, the booking of a plot in the Campsite is optional; it is an optional extra that we offer that allows you to ensure a place to pitch you tent on arrival. This service is only available to people with a 7-days ticket.

No, on arrival you will find free space in the campsite to park your Campervan.

Yes, this service is also available to people with a mini-ticket.

Tickets purchased in advance sales can not be changed, but you can add “Camping” for  the same price, directly at the Festival Ticket Office at the entrance.

Send an email to shop@rototom.com, indicating as much information as possible about your purchase: date, surname and name indicated in the purchase, e-mail used, type of ticket purchased and, if possible, the ID number of the ticket.

Send an e-mail to shop@rototom.com 

 

Tickets purchased in advance are not refundable: Entries may be transferred to third parties making a NAME CHANGE through our Online Ticketing System. You must click on “My Tickets” and make the changes you want.

This operation will cost 10 euro if performed during the same phase of the advance sale as when the ticket was purchased. If the entry is assigned in a different phase of the advance sale, to the one in which it was purchased, then the difference in price compared to actual price period will need to be payed.

The e-mail confirmation sent after completing a purchase has a file attached called “ticket.pdf“, you can view it using any .pdf reader.

Write an e-mail to shop@rototom.com including the details of your ticket (name and surname indicated in the purchase, e-mail used, type of ticket purchased and, if possible, the ID number of the ticket) and we’ll send you a copy of your ticket.

First of all you must have a “Festival + Camping” ticket and then you must book your tent on the Festents website.

Entry is free for people with serious disabilities (who do not walk and make use of a wheelchair), with a certified minimum of 65% , for the blind, the deaf and for people suffering from serious mental disabilities. Free entry is also provided for one helper, if needed. The helper will receive just one bracelet, which will not be transferable and will be allowed to stay inside the Festival venue for as long as the aided person is there.

If you lose anything during the festival, or find something belonging to someone else, you can hand it in to security, where they will save all lost property. Once the festival has ended all items of lost property will be handed in to the Benicassim local police.

Yes, Mediterraneo Holidays offers a transfer service from Barcelona and Valencia airports.

Check how to book them on the Useful info page.

There is a specially designed camping area for all the families that bring their children to the festival. It’s the greenest part of the campsite, with the most natural shade and is also the quietest, as it is furthest from the noisier zones.

Yes (see map ) furthermore all of the installations have adapted areas for people with disabilities.

A platform accessed by a ramp that will allow wheelchair users to comfortably enjoy concerts on the main stage.

The festival has an accreditation window designated especially for serving people with disabilities and or reduced mobility. The entrance is free to all the disabled suffering from serious motor disabilities (who do not walk and make use of a wheelchair), to all the blind people, the deaf people and to the people suffering from serious psychological handicaps. Free entry is also provided for one helper, if needed. The helper will receive just one bracelet, which will not be transferable and will be allowed to stay inside the Festival venue for as long as the aided person is there.

Las autocaravanas que deseen conectarse a la red eléctrica deberán comprar el servicio de camping camper + electricidad y traer su propia manguera con clavijas CEE, de 20 metros de largo como mínimo.
Campers wishing to connect to the mains must purchase the camping service camper + electricity and bring their own lead with CEE plug at least 20 metres long.

We have parking ares for the disabled, see map.

There will first aid posts with a team of qualified medical personnel to assist you in both the campsite and the main area. There will permanently be an ambulance stationed at both points equipped with a space to attend you.

There will be free WiFi areas both on festival area and in the campsite.

Yes, you can not select days independently.

Free entrance for minors who have not turned 13 by the day the festival starts.

Each of the 4 people must buy a ticket “Festival + Camping” and only 1 of them must also buy a “Camper” ticket.

Consult the following links for the measures currently being applied in Spain:

We also recommend that you check with your country’s embassy in Spain:

The Festival Ticket Office opens at 13:00.

The venue opens each day at 14.00 and closes at 06.00 the following day.

The campsite is open 24 hours a day.

To access the campsite it is necessary to have the Festival+Camping bracelet.

The festival TICKET OFFICE will open on August 15 at 12:00 noon. They will remain open every day between 13:00h and 4:00h, except on August 15 and 16, when they will remain open 24 hours straight

The InfoPoint at the ticket office will be open from 10.00 to 02.00, the InfoPoint in the venue stays open from 14.00 to 04.00, and the InfoPoint in the campsite is open 24 hours a day.

If for any reason you feel bad, there’s a team of qualified medical personnel to assist you in both the campsite and the main area. There will permanently be an ambulance stationed at both points.

An authentic outdoor market, like those that can be found in town squares, in the campsite of Rototom Sunsplash. The producers themselves will be present at this market, each selling various products to the festival-goers, eliminating middlemen and thereby promoting local trade. In the market you will find all kinds of products: organic food, hygiene products, hardware and camping products… in short, everything you could need to make your stay at the festival the most pleasant and healthy possible.

You can charge your phone or any other electronic device at two different points in the campsite and another point in the festival.
You can also buy or rent portable rechargeable batteries so that you don’t miss a single concert while staying in touch.

So you can leave your valuables in a safe place and relax in the festival, there is a locker room at the the campsite.

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In the campsite you will find food and drink for all tastes: from traditional Spanish and Italian to an amazing selection of dishes from around the world, and vegetarian options. There will be bars/restaurants available 24 hours a day if you feel you want to eat or drink without leaving “the neighbourhood”.