1. Things you should know

  • Rototom Sunsplash has adopted the Cashless bracelet to pay for everything at the festival.
  • On your arrival you can exchange your ticket for your Cashless bracelet.
  • Treat your Cashless bracelet with care – it’s like your wallet and Rototom Sunsplash does not accept responsibility for it.
  • You can use your Cashless wristband throughout the festival. If you do not wish to use this payment method, you may use a credit card to make your purchases.
  • Exceptionally, it will be possible to use cash at the Open-Air Market stands that do not accept any other means of payment.

General conditions

Read here the General Terms and Conditions of the Cashless Wristbands Service:
In Spanish | In english

2. Top-up your bracelet


  • Top up your wristband during the pre-sale and you will get an extra 10€ if you top up 100€ and 5€ if you top up 50€.
  • You can top up your wristband during the ticket purchase process or, at any other time, by accessing the Buyer’s Portal.

At the Festival:

  • Max top-up €500.
  • You can top-up your bracelet as often as you like in any Cashless point.

3. Pay with your bracelet in the festival

  • You can pay with your Cashless wristband throughout the festival.
  • If you do not wish to use this payment method or if you run out of credit on your wristband, you can use your credit card to pay for your purchases.
  • Exceptionally, it will be possible to pay in cash at those stands that do not accept other means of payment.

4. Get a refund for all the money you haven't used

  • Once the festival is over, you will be able to request your refund of the remaining credit online, which will be credited to your account.
  • You must keep your bracelet to make your online refund request.
  • The period established to request a refund is between August 24 and September 7, 2023. This refund will be made by bank transfer, so it may take a few days to receive it.
  • Free return (no handling fee).


Reimbursement requests will not be processed or received once the deadline established in the previous point has expired.


If you have any questions or problems with the return process, please contact us:

5. Remember that...

  • You can check your balance at Cashless points and at any point of sale.
  • You must keep your bracelet to make your online refund request.
  • The use of your bracelet is personal and non-transferable. Rototom Sunsplash reserves the right not to accept cut, torn or visibly manipulated wristbands.

Any complaint or claim related to the Cashless bracelet must be notified immediately at the Cashless point that you will find in the Bob Marley Square of the festival or through

6. Cashless points at Rototom Sunsplash


Of course you can, you can top up your bracelet and buy as much and as often as you want.
The cashless system will save you time, since queues are reduced at points of sale, on the other hand, you can forget about having to get your wallet out every time and losing it, since you can pay with a simple movement, just pass the bracelet in front of the reader RFID. Another new feature is that you will find the ATMs to top-up your bracelet, so that transactions will be faster.
You will have to got to a Cashless customer assistance point with the broken bracelet and we give you a new one. We can only keep your balance if the bracelet has its chip.
Yes, you shower or bath at the beach without problems  
Don’t worry come to the Festival and our staff will help solve any queries and assist you during the festival. When you try it you will see that it is very simple and easy to use.
It is a bracelet that carries an RFID (Radio Frequency Identification) chip that allows you to access the venue and certain spaces or areas, and also is used as an electronic wallet, which allows you to make purchases at all points of sale in the venue with your bracelet without the need for cash or card transactions. Cashless is a payment system for transactions within the festival. You will have your RFID bracelet that you can top-up with the amount of money you plan to spend and use it in any bar, shop or food-truck within the festival. At the end of your visit you can retrieve the remaining money at the festival or online.
In the festival ticket office, we exchange your ticket (printed or in your mobile) for your bracelet RFID, that will give you access to the festival. In the venue you will be able to top-up your bracelet by cash or card to pay for your purchases.  
No the bracelet come with the purchase of your ticket or buying it in the box office.
This year we will again implement a cashless payment system. If you do not wish to use the cashless wristband as a payment system, you can use your own credit card to pay at the festival. Exceptionally, you can pay in cash at the stalls of the Mercadillo that do not accept any other payment system.
You will be able to recharge your wristband at any authorized cashless point,
Don’t worry, you can top up as often as you want in any top-up point quickly easily and securely.
You can check your balance whenever you want at any point of sale (bar, restaurante, market, merchandising …). Simply tell the operator that you want to know your balance, bring your wristband to the RFID reader and you will immediately know your balance, or in the ATMs enabled throughout the venue.

More useful info