The Rototom Sunsplash is held in Benicassim (Castellon, Spain) in its Festivals Venue located at km. 986,300 on the N-340 national road.

Benicàssim, on the shore of the Costa Azahar (Castellón-España), boasts seven kilometres of beaches in the middle of the Meditteranean Sea with all the services necessary for a pleasurable, entertaining and secure time for bathers and visitors, and recognised annually with EU blue flags. Open and calm water, there are beaches of fine sand such as Voramar, la Almadraba, Torreón and Heliópolis; or white stones, such as Els Terrers.

The Benicassim shoreline, bathing in the sun with a warm climate, is the perfect place to relax while visiting the festival, to dance with the SunBeach free activities and one of the big attractions of this small area of Castellón, but not the one. Benicassim also has mountains. The Desierto de las Palmas park rises from the coast, a natural jewel, the perfect place to disconnect and en enjoy its unique views of the Mediterranean.

Turismo de Benicàssim, Turismo de Castellón.

You can get to Rototom by land, sea or air:


Car

The venue is located at km. 986,300 on the N-340 national road. If you use the AP-7 Motorway: coming from Barcelona, its exit 45; from Valencia, exit 46.

GPS coordinates: 40.048068N, 0.047872E.. See in Google Maps


Train

Your destination is Benicassim or Castellon. Consult train routes and timetables on the Renfe website.


Bus

The main bus station with regular lines is in Castellon (tel. +34 964 24 07 78).With the companies ALSA, Avanza or HIFE you can get to Benicassim from anywhere on the peninsula.

Share your trip to the festival!

As we do every year we have organized reggae bus routes from different parts of Europe to the festival. You can choose to buy a pack “tickets+bus” or just book your place on a bus, if you already have a ticket to the festival.

See Routes Reggae Rototom

Come to the festival by bus from Madrid with 30% discount!

We offer in collaboration with Grupo Avanza Bus a route Madrid to Benicassim with a 30% discount off one way and return tickets for the duration of the festival. You can get your tickets from 1 June by clicking here.

Download the PROMO BUS ROTOTOM and show to the bus driver


Plane

The nearest airports are Castellon*, Valencia*, Reus, Barcelona*, Alicante and Madrid.

*Direct bus transfer to the festival from Castellon, Valencia and Barcelona.

Bus Transfer Aeropuertos

Mediterráneo Holidays offers a special bus transfer service that enables you to get to the festival venue quickly, comfortably, securely and cheaply from the airports of Castellon, Valencia and Barcelona.

Remember that you can only buy your tickets in advance online, which means that it will not be possible to buy them on the coach. Furthermore, if you buy them before May 31 you will be given 50% discount off the original price.

Book your seat


Ship

The port of Barcelona (280 km away) has routes from Italy, the Baleares and Morocco. Valencia (80 km away) has routes from the Baleares.


Taxi

Tele Taxi: +34 964 25 46 46
Radio Taxi: +34 964 23 74 74
Su Taxi: +34 964 10 11 01

One of the peculiar characteristics of our Festival, as those who have lived it will tell you, be it as visitors, guests or staff, is the community that is created among all those in attendance. This is something that is experienced in the campsite above all, where there are endless opportunities to get to know ourselves and each other better and share moments of fun while relaxing.

You can choose to stay at the festival campsite or in other nearby establishments:


The festival campsite

The Sunsplash campsite has over the years become a small city where you will not be left needing anything: Health care store, grocery, bakery, laundry, lockers, collective kitchen,…

Stay in the campsite and find your tent already set up!

The Glamping Company offers you the possibility of having your tent set up and waiting for you on your arrival, you can consult price and make reservations via their website.

Reservations


Other options

In Benicassim and the surrounding area you will find a wide range of tourist accommodation on offer for all tastes.

For information about tourist accommodation you can consult the Benicassim Tourism OfficeCastellon Tourism Office and Oropesa Tourism Office.

Find accomodation in Benicassim with Festicket

Festicket allows you to book both tickets and accommodation or only accommodation if you already have a ticket.

Go to Festicket

Stay in rural tourist accommodation!

Casasrurales.net o Tuscasasrurales.com help you to find rural tourist accommodation close to the festival.

Eight days of festival can tire anyone. The most experienced festival goers know this. That is why you regularly see people using skateboards, skates and bikes in the venue.

If you can’t bring your own means of transport with you, you have several options for getting around the festival:


Bike

You can rent a bike as soon as you get to the festival form our bike rental service.


Bus

We have organized special bus routes so that you can get form the venue to the beaches, the village and Solè Rototom Beach, our beach bar on the Gurugú beach (Grao de Castellón).

You can buy a bus pass at the sales desk located beside the festival Ticket Office or on the bus itself.


Taxi

Tele Taxi: +34 964 25 46 46
Radio Taxi: +34 964 23 74 74
Su Taxi: +34 964 10 11 01

During the Festival, there will be a taxi Rank at the roundabout for access to the venue’s car park, located between the Go Karts and the petrol station.


Car

Getting around by car in Benicassim during the Festival can be quite complicated due to traffic. We recommend that you park up and use either the bus or a bike.

Categories

24 hour medical assistance

If for any reason you feel bad, there’s a team of qualified medical personnel to assist you in both the campsite and the main area. There will permanently be an ambulance stationed at both points.

Airport transfer

Rototom Sunsplash will run a transfer service during the festival in order to facilitate transport to the festival sight from the airports of Valencia, Barcelona and Reus.

Mediterraneo Holidays

Bike hire

We offer a bicycle rental service, truly one of the best ways to get around the venue and the surrounding area.

Bio Market

An authentic outdoor market, like those that can be found in town squares, in the campsite of Rototom Sunsplash. The producers themselves will be presentat this market, each selling various products to the festival-goers, eliminating middlemen and thereby promoting local trade. In the market you will find all kinds of products: organic food, hygiene products, hardware and camping products… in short, everything you could need to make your stay at the festival the most pleasant and healthy possible.

Biodegradable Plastics

In recent years we have extended the use of bio-compostable plates and cutlery, made out of biodegradable materials such as sugar cane, corn starch or wood, to all of the catering services at the festival. The recycling of the plates and cutlery together with the organic waste allow them to be reused to make compost that can later be used as a fertilizer.

Camping hardware

We will facilitate a service where you can find the basics for camping.

CO2 compensation

In each edition we invest in actions that aim to compensate for CO2 emissions caused by the event. For example, in recent years we have planted more than 200 new trees on the festival area.

Craft market

A special area dedicated to artisans selling their own handmade creations.

Craft market

Disabled parking

We have prepared a specific parking zone, located near the festival entrance, so that you do not have to go far to get in.

Drinking Water

There are two sources of drinking water in the campsite and another in the main festival area. In addition, the price of water in bars and restaurants is limited by the Organization.

Ecological vehicles

Within the festival venue the use of motorized vehicles is not permitted, only bicycles, skateboards and electrical vehicles are allowed. We offer a bicycle rental service.

Family zone

A specially designed camping area for all the families that bring their children to the festival. It’s the greenest part of the campsite, with the most natural shade and is also the quietest, as it is furthest from the noisier zones.

Infopoint

You can find all the information about the festival and its surroundings at the information points. There will be one at the box office, another at a central point of the enclosure and a third in the campsite.

Kitchen

You are NOT allowed to enter the site with any kind of fire starting implements (stoves, bottles, camping gas …). These items will be confiscated by security at the entrance to the camp site and exchanged for a ticket so they can be retrieved upon exit.

There are 2 zones prepared for cooking, equipped with electric cookers, sinks for washing up, tables and chairs. These areas are prepared so that the “inhabitants” of the camping area can take their things to cook their own food.

Laundry

To make your stay at the festival more comfortable there is a box in the campsite equipped with coin operated washers and dryers.

LED lighting

We have introduced the use of LED technology for the bulbs lighting areas such as the backstage, the press tent, Reggae University, African Village, Living Energy, Magicomundo and the Rotobars. These types of lamps consume approximately 80% less energy than conventional lights while at the same time offering eight times more illumination than the tungsten filament bulbs.

Local products

We support the commercialization, purchase and consumption of local products in all areas and sectors of the festival, everything from food to logistics. For one the campsite area provides guests with a wide range of 0 Kilometer products each year. We also opt for the acquisition of local products in areas such as logistics. When it comes to buying construction materials, lighting, wiring and furniture, among other things, we try to as much as possible to use local suppliers, and thereby reinvest in the local businesses of the Community of Valencia.

Lockers

With the company Cargatumóvil we offer you two zones in the campsite with tents perfectly equipped with wooden floors and 24 hour surveillance with four locker models: small, medium, large and maxi.

Book now and get your locker

Lost property

If you lose anything during the festival, or find something belonging to someone else, you can hand it in to security, where they will save all lost property.

Market

A picturesque and varied market with many stalls where you can do your shopping without having to leave the festival: clothing, smoking paraphernalia…

Master of energy efficiency from the UJI

Rototom Sunsplash reached an agreement of collaboration with the Master of Energy Efficiency and Environmental Sustainability in Industrial Plants and Edification from the University of Jaume of Castello’. This new bond will help to develop a project competition aimed at the Master students who, putting in practice the wealth of experience learned during their studies, will contribute to improve the environmental sustainability of the installations of the festival itself.

Organic food

The festival area includes many different types of organic, local, ethnic, fair trade food and beverages. There will also be a open-air market with organic products in the campsite.

Parking

Guarded parking area near the festival.

Photovoltaic panels

The Merchandise stalls at the festival will be powered by solar panels, so that they will generate all the energy consumed without resorting to the mains. These panels will produce 6kWh for the grid, enough to power these stands.

Record fair

Collectors and music lovers are in luck, because we have organized a festival area where you will find a number of shops in which to immerse yourself in search of treasures.

Reduction of consumables

Over the last few years we have gradually reduced the use of paper and other materials in our communications. The edition of publicity material in collaboration with companies that organize concerts and events has meant that we can reduce the number of flyers printed for publicity exponentially. We use recycled paper for both photocopies and printing.

Restaurants and Bars

You will find food and drink for all tastes: from traditional Spanish and Italian to an amazing selection of dishes from around the world, and vegetarian options. In the campsite there will be bars/restaurants available 24 hours a day if you feel you want to eat or drink without leaving “the neighbourhood”.

Reusable glasses

The use of disposable plastic glasses has been eliminated completely in all the bars, where they have been substituted by reusable glasses than can be obtained by leaving a deposit. Once you have finished using it you can either return it and get your deposit back or keep it as a souvenir.

Rototom merchandise

Inside the venue there will be stands where you can buy the official festival merchandise.

Separated waste disposal

Year after year we increase the number of containers for the separation of waste and paper in both the venue and the restaurants as well as in the campsite. By separating the waste at its point of origin we facilitate the recovery and subsequent recycling of the waste generated by the festival.

Showers & toilets

In total there will be 220 open showers, 40 private showers, 155 toilets and 100 sinks spread throughout the campsite, there will also facilities adapted for use by guests with disabilities.

Tent rental

The tent rental service of The Glamping Company will allow you to arrive at the Sunsplash campsite and find your tent ready and waiting with all the amenities. There are two options: one with all the equipment and facilities and a more economic version.

The Glamping Company

Ticket office for the disabled

The festival has an accreditation window designated especially for serving people with disabilities and or reduced mobility.

Transport during the festival

There will be a bus service between the festival area, the town, the beach and the Benicàssim train station.
You can get to the venue from the Renfe stations in Benicassim and Castellón, once here there will be several bus routes so that you can get to the beaches to enjoy the activities at Solé Rototom Reggae Beach and the SunBeach or just go for a swim.

Viewing platform for the disabled

A platform accessed by a ramp that will allow wheelchair users to comfortably enjoy concerts on the main stage.

Water recycling system

We will launch a new initiative in the camping area to significantly reduce water consumption during the festival: A water recycling system that will allow shower water, which used to go directly to the drains, to be reused to flush the toilets. The shower water will be conducted to a few 2,000 litre capacity tanks, from which it will subsequently be used to flush the toilets via a pumping system.

Wifi zone

There will be free wifi areas both on festival area and in the campsite.

Workshops for kids

In Magicomundo, the area that is dedicated to kids, we organize environmental workshops each year to raise awareness about the importance of caring for the environment.

Magicomundo

Zone for campervans

It is not possible to access the campsite with a car. Only campervans, vans and caravans equivalent to campervans can access the zone reserved for campervans. Campers wishing to connect to the mains must bring their own lead with CEE plug at least 20 metres long.

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What are the Artisan Market opening hours?

Artisan Market: 13.00-04.00

What is the MagicoMundo schedule?

MagicoMundo: 13.30-20.30

What is the Non-Profit schedule?

Non Profit: 13.00-01.00

What is the schedule for the Art Symposium?

Art Symposium:16.00-20.30

What are the opening hours of the Open Air Market?

Open Air Market: 16.00-04.00

What are the opening hours of the bars and restaurants?

Restaurants and bars: 13.00-07.00

Can over 65’s enter the festival for free?

Entry is free for all adults who have turned 65 by the day the festival starts.

Can I buy a ticket just to attend the Social Forum and not the festival?

No you cannot buy a ticket to only attend the Social Forum separately, you must have a festival ticket to attend the attend the Social Forum.

Can I consult an information stand on my arrival?

Yes there is an Infopoint in the ticket offices, another in a central location of the venue and a third in the campsite.

Will there be internet access in the venue?

There will be free wifi areas both on festival area and in the campsite. In addition, we will make available a point with computers from which you will be able to connect to the Internet.

When is the InternetPoint open?

The InternetPoint is open from 13.00 to 02.00 each day.

Is there WiFi at the festival?

There will be free WiFi areas both on festival area and in the campsite. In addition, we will make available a point with computers from which you will be able to connect to the Internet and where you can also get a WiFi connection.

Can I print tickets at the festival?

The InterNet point will offer printing service for tickets etc. in the venue.

When is the InfoPoint open?

The InforPoint at the ticket office will be open from 12.00 to 24.00, the InfoPoint in the venue stays open from 13.00 to 02.00, and the InfoPoint in the campsite is open 24 hours a day.

I bought a Festival+Camping ticket, do I also have to buy/book a plot?

No, the booking of a plot in the Campsite is optional; it is an optional extra that we offer that allows you to ensure a place to pitch you tent on arrival.

I bought a Festival+Camping+Camper ticket, do I also have to book a plot?

No, on arrival you will find free space in the campsite to park your Campervan.

I bought a MiniTicket+Camping ticket, can I also have to buy/book a plot?

No, this service is only available to people with an 8 day ticket

What are the Jumping showtimes?

16h00 – 06h00
Jumping full line-up

Do you have to bring your own cooking utensils?

You must bring your own cooking utensils the collective cooking areas are prepared so that the “inhabitants” of the camping area can take their things to cook their own food, taking into account that is forbidden to light fires in the whole festival area.

Can you cook in the campsite?

There are 2 zones prepared for cooking, with enough electric cookers for 40 people to be able to cook simultaneously and sinks for washing up, all of which are suitable for use by disabled persons. These areas are prepared so that the “inhabitants” of the camping area can take their things to cook their own food, taking into account that is forbidden to light fires in the whole area.

Is there an area for families in the campsite?

There is a specially designed camping area for all the families that bring their children to the festival. It’s the greenest part of the campsite, with the most natural shade and is also the quietest, as it is furthest from the noisier zones.

Is there a lost property office at the festival?

If you lose anything during the festival, or find something belonging to someone else, you can hand it in to security, where they will save all lost property. Once the festival has ended all items of lost property will be handed in to the Benicassim local police.

Is there an area for people with disabilities in the campsite?

Yes (see map ) furthermore all of the installations have adapted areas for people with disabilities.

What are the Main Stage showtimes?

20:45-02.00/02.45
Main Stage full line-up

What are the Dancehall Showtimes?
What are the Dub academy showtimes?

22.00 – 06.00

Dub Academy full line-up

What are the Lion Stage showtimes?

19.45 – 07.00

Lion Stage full line-up

What are the Roots Yard showtimes?

13.00 – 06.00
Roots Yard full line-up

What are the Caribbean Uptempo showtimes?
What is the Social Forum’s schedule?

Social Forum: 15.30-20.30

What is the Reggae University’s schedule?

Reggae University: 17.30-20.30

What is the African Village schedule?

African Village: 15.00-20.30|22.00-04.30

What is the Pachamama schedule?

Pachamama: 13.30-00.00

What is the Rototom Circus schedule?

Rototom Circus: 14.00-20.30

Will there be places to eat in the camping?

In the campsite you will find food and drink for all tastes: from traditional Spanish and Italian to an amazing selection of dishes from around the world, and vegetarian options. There will be bars/restaurants available 24 hours a day if you feel you want to eat or drink without leaving “the neighbourhood”.

Can I wash my clothes in the campsite?

To make your stay at the festival more comfortable there is a box in the campsite equipped with coin operated washers and dryers.

Are there showers in the campsite?

In total there will be 220 open showers, 40 private showers, 155 toilets and 100 sinks spread throughout the campsite, there will also be facilities adapted for use by guests with disabilities.

I have received the confirmation e-mail but can not see my ticket

The e-mail confirmation sent after completing a purchase has a file attached called “ticket.pdf“, you can view it using any .pdf reader.

While purchasing I gave the wrong email address, what should I do?

Send an e-mail to shop@rototom.com, indicating the details of your ticket (name and surname indicated in the purchase, e-mail used, type of ticket acquired and, if possible, the ID number of the ticket) and the new e-mail address you want to insert.

I bought the ticket on your site and I have not received any e-mail confirmation, what should I dowhere?

Send an email to shop@rototom.com, indicating as much information as possible about your purchase: date, surname and name indicated in the purchase, e-mail used, type of ticket purchased and, if possible, the ID number of the ticket.

Can I purchase more than one ticket on your website?

Yes, of course;  at the time of buying the first ticket, instead of ending the operation with the payment you can continue to buy more tickets and pay for them all together at the end.

Is there parking for the disabled?

We have parking ares for the disabled, see map.

Is there a discount for disabled people?

Entry is free for people with serious disabilities (who do not walk and make use of a wheelchair), with a certified minimum of 65% , for the blind, the deaf and for people suffering from serious mental disabilities. Free entry is also provided for one helper, if needed. The helper will receive just one bracelet, which will not be transferable and will be allowed to stay inside the Festival venue for as long as the aided person is there.

Is there an area where people with disabilities can watch the concerts on Main Stage?

A platform accessed by a ramp that will allow wheelchair users to comfortably enjoy concerts on the main stage.

Can minors enter unaccompanied??

All children under 16 must always be accompanied by their parents or legal guardians.
Minors between 16 and 18 years old who want access to the festival alone must have a permission slip signed by their parents or legal guardians.
Download the appropriate authorization and present it at the festival box office: minors <16 | minors 16-18

Up to what age do minors enter for free?

Free entrance for minors who have not turned 13 by the day the festival starts.

Can children enter the festival?

All children under 16 must always be accompanied by their parents or legal guardians.
Minors between 16 and 18 years old who want access to the festival alone must have a permission slip signed by their parents or legal guardians.
Download the appropriate authorization and present it at the festival box office: minors <16 | minors 16-18

Is there an entrance for the disabled?

The festival has an accreditation window designated especially for serving people with disabilities and or reduced mobility. The entrance is free to all the disabled suffering from serious motor disabilities (who do not walk and make use of a wheelchair), to all the blind people, the deaf people and to the people suffering from serious psychological handicaps. Free entry is also provided for one helper, if needed. The helper will receive just one bracelet, which will not be transferable and will be allowed to stay inside the Festival venue for as long as the aided person is there.

Is there somewherre I can go to apply my own medical treatments?

There will first aid posts with a team of qualified medical personnel to assist you in both the campsite and the main area. There will permanently be an ambulance stationed at both points equipped with a space to attend you.

Where can I get medical assistance?

If for any reason you feel bad, there’s a team of qualified medical personnel to assist you in both the campsite and the main area. There will permanently be an ambulance stationed at both points.

Can I use camping gas in the campsite?

You are NOT allowed to enter the site with any kind of fire starting implements (stoves, bottles, camping gas …). These items will be confiscated by security at the entrance to the camp site and exchanged for a ticket so they can be retrieved upon exit. There are 2 zones prepared for cooking, with enough electric cookers for 40 people to be able to cook simultaneously and sinks for washing up, all of which are suitable for use by disabled persons.

Is there electrical connections in the campervan area?

Las autocaravanas que deseen conectarse a la red eléctrica deberán comprar el servicio de camping camper + electricidad y traer su propia manguera con clavijas CEE, de 20 metros de largo como mínimo.
Campers wishing to connect to the mains must purchase the camping service camper + electricity and bring their own lead with CEE plug at least 20 metres long.

Can I make a fire in the campsite?

You are NOT allowed to enter the site with any kind of fire starting implements (stoves, bottles, camping gas …). These items will be confiscated by security at the entrance to the camp site and exchanged for a ticket so they can be retrieved upon exit.
There are 2 zones prepared so that the “inhabitants” of the camping area can take their things to cook their own food, taking into account that is forbidden to light fires in the whole area.

Can I bring my dog?

Leave your dog at home. We advise that you do NOT bring your dog to Sunsplash as access to both the festival area and all town beaches is not allowed. The only ones who can access the site will be small dogs (up to 8kg in weight).
We also do not allow the entry of breeds considered dangerous, such as: Akita, Rottweiler, Pit Bull, Doberman, Napolitan Mastiff, Japanese Tosa, Dogo Argentino, French Mastiff, Bullmastiff, Staffordshire, Canarian Molloser and Fila Brasileiro.

Will there be lockers to keep belongings?

So you can leave your valuables in a safe place and relax in the festival, there is a locker room at the the campsite.

Will there be a place to charge electronic devices?

You can charge your phone or any other electronic device at two different points in the campsite and another point in the festival.
You can also buy or rent portable rechargeable batteries so that you don’t miss a single concert while staying in touch.

Will there be a market camping?

An authentic outdoor market, like those that can be found in town squares, in the campsite of Rototom Sunsplash. The producers themselves will be present at this market, each selling various products to the festival-goers, eliminating middlemen and thereby promoting local trade. In the market you will find all kinds of products: organic food, hygiene products, hardware and camping products… in short, everything you could need to make your stay at the festival the most pleasant and healthy possible.

What are the festival’s opening hours?

The venue opens each day at 13.00 and closes at 07.00 the following day. The campsite is open 24 hours a day.

I lost the coupon, what I can do?

Send an e-mail to shop@rototom.com, stating your name, surname and e-mail address used during the purchase. In any case, if you show us your ID you can pick up the T-shirt.

How will I recognise the coupon for collecting the T-shirt?

Inside the package you receive you will find a letter at the end of which is the coupon (with a barcode) that should be cut out and brought with you to the festival. You can pick up your shirt showing the coupon and identification at the Official Merchandise stand.

Can I give the “pack” to a friend?

Yes, but only with a ticket to the Festival. You can tell us their mailing address and also add a personal message that we will also deliver

I have not received the “pack” to the right direction, what should I do?

Send an email to shop@rototom.com, stating your name and full address.

Do I pay shipping costs?

No, the “pack” costs 18 euro, shipping included.

Why do you not send me the T-shirt?

The limited edition T-shirt will only be available during the festival and will not be for sale, it is reserved soley for coupon holders.

What’s in the “pack” exactly?

The pack includes a flag, stickers, postcards and the coupon that allows you to pick up a limited edition T-shirt at the Festival.

I have already bought a ticket to the festival, can I add a pack?

No, you can’t. You can only buy the pack while you purchase your ticket.

Can I buy the “pack” without buying Festival tickets?

No, this is not possible, the “pack” can only be purchased with a ticket for the Festival

I would like to book a “Glamping” tent in the Campsite, what must I do?

First of all you must have a “Festival + Camping” ticket and then you must book your tent on the The Glamping Company website.

We are a group of 4 people with 1 Camper, what types of tickets should we buy?

Each of the 4 people must buy a ticket “Festival + Camping” and only 1 of them must also buy a “Camper” ticket.

Can I just buy the “Camping” ticket?

No, you can’t. The entrance to the Camping is only valid if accompanied by a “Festival only” ticket.

Can I buy, for example, an 8 day ticket “8 days Festival only ” and “4 days Camping”?

No, you can not.  The days of Festival and Camping should be the same, so you should buy the “8 days Festival only”and “8 days Camping”

I lost the e-mail confirmation of purchase, what should I do?

Write an e-mail to shop@rototom.com including the details of your ticket (name and surname indicated in the purchase, e-mail used, type of ticket purchased and, if possible, the ID number of the ticket) and we’ll send you a copy of your ticket.

I changed my mind about the selected days in my mini-pack, what should I do?

Send an e-mail to shop@rototom.com 

The days of the mini-packs must be consecutive?

Yes, you can not select days independently.

Can I buy a ticket for myself with another person’s credit card and attend the Festival?

Yes, it is important that during the purchase, you indicate the name of the person who will pick up the tickets and attend the Festival.

I have purchased a ticket on your site but I can not attend the festival, what I can do?

Tickets purchased in advance are not refundable: Entries may be transferred to third parties making a NAME CHANGE through our Online Ticketing System. You must click on “My Tickets” and make the changes you want.

This operation will cost 1 euro if performed during the same phase of the advance sale as when the ticket was purchased. If the entry is assigned in a different phase of the advance sale, to the one in which it was purchased, then the difference in price compared to actual price period will need to be payed.

I bought a ticket “Festival Only” on your site and now want to add “Camping”, what should I do?

Tickets purchased in advance sales can not be changed, but you can add “Camping” for  the same price, directly at the Festival Ticket Office at the entrance.