Cashless
1. Things you should know
- Rototom Sunsplash has adopted the Cashless bracelet to pay for everything at the festival.
- On your arrival you can exchange your ticket for your Cashless bracelet.
- Treat your Cashless bracelet with care – it’s like your wallet and Rototom Sunsplash does not accept responsibility for it.
- You can use your Cashless wristband throughout the festival.
- Exceptionally, it will be possible to use cash at the Open-Air Market stands that do not accept any other means of payment.
2. Top-up your bracelet
Online:
- Charge your wristband during the pre-sale and you will get an extra 5% if the recharge is over 100€ (the extra balance is non-refundable).
- You can top up your wristband during the ticket purchase process or, at any other time, by accessing the Buyer’s Portal.
At the Festival:
- Max top-up €500.
- You can top-up your bracelet as often as you like in any Cashless point.
3. Pay with your bracelet in the festival
- You can pay with your Cashless wristband throughout the festival.
- Exceptionally, it will be possible to pay in cash at those stands that do not accept other means of payment.
4. Get a refund for all the money you haven't used
- Once the festival is over, you will be able to request your refund of the remaining credit online, which will be credited to your account.
- You must keep your bracelet to make your online refund request.
- The refund will be made by bank transfer at the end of the application period, so it may take a few days to receive it.
- Free return (no handling fee).
- The period established to request a refund is between August 26 and September 15, 2024.
Important
Reimbursement requests will not be processed or received once the deadline established in the previous point has expired.
Info
If you have any questions or problems with the return process, please contact us: rototom@eventsnfc.com
5. Remember that...
- You can check your balance at Cashless points and at any point of sale.
- You must keep your bracelet to make your online refund request.
- The use of your bracelet is personal and non-transferable. Rototom Sunsplash reserves the right not to accept cut, torn or visibly manipulated wristbands.
Any complaint or claim related to the Cashless bracelet must be notified immediately at the Cashless point that you will find in the Bob Marley Square of the festival or through http://rototom.easygoband.com
6. Cashless points at Rototom Sunsplash
FAQ
In our Service Center you will find answers to all your questions about the Cashless service.
If you do not find the answer you are looking for, do not hesitate to contact us using the form you will find there.
