- Rototom Sunsplash has adopted the Cashless bracelet to pay for everything at the festival.
- On your arrival you can exchange your ticket for your Cashless bracelet.
- Treat your Cashless bracelet with care – it’s like your wallet and Rototom Sunsplash does not accept responsibility for it.
One bracelet to pay for everything
1
Things you should know
2
Top-up your bracelet in any Cashless point
- In cash or by card.
- Max top-up €500.
- You can top-up your bracelet as often as you like in any Cashless point.
3
Pay with your bracelet in the festival
4
Get a refund for all the money you haven't used on your bracelet
- Within the festival: Immediate reimbursement without handling fees and no minimum amount: at Cashless Refund Points during the festival. Cash back, regardless of how you topped up your bracelet. In this case we will round the cents down. For example: if the balance remaining on the bracelet is €1.08 we will refund €1.
- Outside the festival: from 00: 01h on August 24 until 23: 59h on August 31, 2020 it will be possible to order the refund online for amounts from €2, with no management fees.
5
Remember that...
- You can check your balance at Cashless points and at any point of sale.
- You must keep your bracelet to make your online refund request.
- The use of your bracelet is personal and non-transferable. Rototom Sunsplash reserves the right not to accept cut, torn or visibly manipulated wristbands.
- Any complaint or claim related to the Cashless bracelet must be notified immediately at the Cashless point that you will find in the Bob Marley Square of the festival or through http://rototom.easygoband.com
6
Cashless points at Rototom Sunsplash
FAQs
Can I buy things for my friends with my RFID bracelet?
Of course you can, you can top up your bracelet and buy as much and as often as you want.
Can I pay using cash or card in the festival?
No, the only payment method accepted in the festival will be the cashless system, therefore the only way to pay for things in festival is by using your Cashless bracelet, be it for drinks, food, market, merchandising…
Can I share my RFID bracelet?
No, each bracelet is for one client. Bracelets that have been visibly manipulated, cut or similar will no be accepted for payment.
Can the bracelet get wet?
Yes, you show or bathe at the beach without problems
Does the bracelte have a cost?
No the bracelet come with the purchase of your ticket or buying it in the box office.
How can I top-up my bracelet?
In any of the authorized cashless points, you can top-up your bracelet by cash or card.
In the ATMs distributed around the venue, you can top-up by card.
How can see my balance?
You can check your balance whenever you want at any point of sale (bar, restaurante, market, merchandising …). Simply tell the operator that you want to know your balance, bring your wristband to the RFID reader and you will immediately know your balance, or in the ATMs enabled throughout the venue.
How do I get my RFID bracelet?
In the festival ticket office, we exchange your ticket(printed or in your mobile) for your bracelet RFID, that will give you access to the festival. In the venue you will be able to top-up your bracelet by cash or card to pay for your purchases.
I still have questions, what should I do?
Don’t worry come to the Festival and our staff will help solve any queries and assist you during the festival. When you try it you will see that it is very simple and easy to use.
If the bracelet breaks can I get my money?
You will have to got to a Cashless customer assistance point with the broken bracelet and we give you a new one. We can only keep your balance if the bracelet has its chip.